Warranty

New Growth Designs warrants that all products are manufactured to our exacting specifications and meticulous standards, thereby ensuring they meet or exceed industry benchmarks.

Enduraleaf® 5-Year Limited Warranty
New Growth Designs® backs all Enduraleaf® branded materials with a class-leading 5-year limited warranty.

Enduraleaf® branded material has unique proprietary built-in UV protection. If the Enduraleaf® branded materials show evidence of significant color loss, or loss of color consistency in the first five years of use, New Growth Designs® will supply replacement material if available, or the closest equivalent product. New Growth Designs® liability is expressly limited to the material replacement. This warranty covers Enduraleaf® branded greenery only. This warranty does not cover damage from normal cleaning, or damage from misuse. This warranty does not cover labor, installation, or shipping costs. New Growth Designs® reserves the right to examine the product involved in a claim. Proof of original purchase is required.

Emberleaf® Inherent Fire Retardant
New Growth Designs warrants that Emberleaf® branded inherent fire retardant materials will maintain their fire retardant properties for the usable life of the product. This warranty does not apply to topical treatments such as spray-on or dipped product.

Custom Fabrication
All custom-made artificial plants and trees are manufactured by New Growth Designs according to the approved project specifications. New Growth Designs warrants that all custom-made products will be manufactured in accordance with applicable industry standards and will be free from defects in materials and workmanship.

Because our products are handcrafted, minor variations in color, texture, shape, dimensions, and overall appearance are inherent to the manufacturing process and are not considered defects. This warranty does not cover normal wear and tear, improper installation or handling, misuse, damage occurring after delivery, exposure to conditions for which the product was not designed, or alterations or modifications made by parties other than New Growth Designs.