Our shipping team has mastered the art of packing to ensure that your order arrives in perfect condition. We will choose the most cost effective carrier to ensure proper handling and efficient delivery. Please see below for answers to common questions
Most orders ship FedEx Ground or Motor Freight (we shop for best rates) prepaid. Tracking is provided after shipping with the Invoice, so you can track and communicate with the Carrier if necessary. You may specify your own carrier (if they service our location), if you provide your carrier account number(s).
Estimated shipping costs are authorized upon order. The rates shown may not be the final amount charged, since we must pack the order before shipping can be quoted. Final rates are usually equal to, or less than estimated. On occasion the rate may be higher than quoted, for extreme oversize items, or for additional delivery services.
Final shipping charges will be captured with the order total, after it has been shipped and invoiced.
Address changes or corrections, re-delivery, extra accessorial services required upon delivery (such as liftgate, appointment, etc.), will incur extra fees which will be charged to the customer.
Refused shipments are subject to a 20% restocking fee and freight charges both ways.
In Cart (before Check Out), click the box next to “DROP SHIP”, below Order Note. We will ship the order without packing slips or other inserts.
Shipping rates vary wildly, depending on order volume, item sizes, weight, delivery address, etc. We must pack your order before shipping can be determined. The shipping shown when you check out is estimated, but only actual freight will be captured on your payment.
Most in-stock items will ship within 2 weeks. Many products are made-to-order and require more production and shipping lead time, which may be 1-3 weeks. Custom order lead times will be provided with the Quote.
We hope you will be satisfied with all New Growth Designs items. Most items still in original packaging and cartons may be eligible for return within 60 days of receipt.
You will be responsible for return shipping charges and a 20% restocking fee. Contact firstname.lastname@example.org for Return Authorization. You will receive a RA number and instructions.
Custom or final sale items, International orders, Holiday after the season has passed, are not eligible for return.
Credit will be refunded to the original payment method, or placed on your account. If items require repair, or are damaged, credit will be affected.
We handle our products with meticulous care and inspect each item to ensure it meets our standards before it leaves the workshop. There will be variations in our hand-finished items, and we reserve the right to make substitutions as needed. Should damage or loss occur during transit, contact our team immediately (within 2 days of receipt) for resolution.
Fedex Ground damage: Email photos of the damaged item, carton and packaging to us. Hold on to the packaging until we advise.
Motor Freight damage or loss: Customers must inspect cartons/pallets before signing the delivery receipt. If cartons or pallets are missing, or there is visible damage to packaging (concealed damage is suspected), you or the delivery team should note any damage on the delivery paperwork. Take photos of cartons/pallet, any damaged contents and email to us with the delivery receipt.
Damage claims will not be honored if visible damage is not noted at time of delivery, if we are not notified upon receipt (within 2 days), or packaging is disposed of before notification.
We sell only to members of the trade such as, but not limited to: designers, architects, landscapers, hospitality groups, event planners, retail and specialty stores. Your registration will be approved if your business is verified legitimate by providing a Tax ID/EIN and a your State Resale Certificate.
We do not sell to the consumer. Registering allows us to verify a Trade account, and is necessary to access pricing and online ordering.
There is no minimum, order just what you need. Larger volume orders may qualify for discounts. Small, or single items orders, will have a higher shipping percentage than bulk orders.
Estimated shipping costs are authorized upon order. The rates shown may not
be the final amount charged, since we must pack the order before shipping can
be determined. Final rates are usually equal to, or less than estimated.
Our prices and products are shown online to approved registrants. We do not have a printed or digital price list.
We have a small Enduraleaf® catalog for members of the Trade. Contact us for a print or PDF copy. Our full Catalog is online.
Our Shop can build custom-sized hedges and other products using our Enduraleaf® greenery. If you or your client has an existing planter, we can likely build to fit. Contact our team for assistance.
Most Flowers and Plants are assembled to order, so will often have minor differences than shown in the online image. We may make substitutions of flowers or containers as needed due to supply. We also revise items occasionally, and photos may not always immediately reflect all changes.
We appreciate your interest in offering New Growth Designs products in your online store. When our product is shown on a website, it is our goal to have the selected items reflect the particular designer’s curated assortment. It is not our intention for a retailer/designer to offer all of our items on their website.
We do not allow New Growth Designs or Enduraleaf branded products to be sold on ANY Third Party websites (such as Amazon).
Contact us for more information, or if you are seeking permission to sell our products on you website.