Returns




WHOLESALE RETURNS & DAMAGE CLAIMS POLICY (TERMS & CONDITIONS)

New Growth Designs (“NGD”) strives to ensure customer satisfaction. Subject to the terms below, NGD will accept returns of eligible merchandise within thirty (30) days of the Customer’s receipt of goods.

 

Return Authorization Required

All returns must be authorized in advance. Customer must contact NGD at sales@newgrowthdesigns.com to obtain a Return Authorization (“RA”) number prior to returning any merchandise. Returns submitted without an RA number may be refused and returned to Customer at Customer’s expense.

Condition of Returned Goods

Returned merchandise must be received in:

  • Original condition
  • Original packaging
  • Resaleable condition, as determined solely by NGD upon inspection

NGD reserves the right to deny credit for any returned product that is damaged, altered, missing packaging, or otherwise not in resaleable condition.

Restocking Fee

All approved returns are subject to a 20% restocking fee, which will be deducted from the return credit.
Original shipping charges are non-refundable.

Return Shipping Responsibility

Customer is responsible for arranging and paying return shipping. NGD is not responsible for loss, theft, or damage occurring during return transit. NGD recommends Customer insure all return shipments and retain proof of shipment and tracking information.

Return Credit

Upon receipt and inspection of returned merchandise, NGD will issue a credit to the original payment method (or account credit, at NGD’s discretion). Credits will be issued only for merchandise accepted as returnable and received in approved condition.

Non-Returnable Items

The following items are not eligible for return, credit, or exchange:

  • Custom-made items
  • Sale / discounted items
  • Any other items designated by NGD as final sale

 

 

Damage Claims

NGD inspects all merchandise prior to shipment and ships products in good condition. Responsibility for freight damage rests with the carrier once the shipment leaves NGD’s facility.

Inspection Upon Delivery

Customer is responsible for inspecting all cartons and merchandise immediately upon delivery before signing any delivery receipt or bill of lading.

If any damage is visible at time of delivery, Customer must:

  • Clearly note “DAMAGED” on the carrier’s delivery receipt/bill of lading
  • Take photographs of any damaged cartons and/or product
  • Retain all cartons and packaging materials for inspection
  • Notification Deadline

Customer must notify NGD of any freight damage claim within forty-eight (48) hours of delivery. Claims reported after 48 hours may be denied at NGD’s sole discretion.

Remedy

Upon timely notice and review of supporting documentation, NGD may issue, at its discretion:

  • Replacement merchandise, and/or

  • Credit for the damaged item(s)

NGD reserves the right to request additional documentation prior to approving any claim.

Unauthorized Deductions

NGD does not accept unauthorized deductions, chargebacks, or offsets taken against NGD invoices for damages, shortages, or disputes without NGD’s prior written approval.

 

 

Policy Updates

NGD reserves the right to modify or update this policy at any time without prior notice. The version in effect at the time of purchase will apply unless otherwise stated in writing by NGD.