Once approved you will be provided access to login and view pricing.

• We offer tiered pricing. Once annual order thresholds are met your account will automatically qualify for the appropriate discount.
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• Level A - This is the default pricing you see on initial approval.
• Level B is 10% off Level A - This applies to a cumulative order total of $2500 to $4999.
• Level C is 20% off Level A - This applies when cumulative purchases exceed $5000. This is our highest discount.
  
  **Accounts are reviewed annually. Discounts are applied accordingly.

There is no minimum. Larger volume orders may qualify for discounts. Small or single items orders will have a higher shipping percentage than bulk orders.

We sell only to members of the trade such as, but not limited to: designers, architects, landscapers, hospitality groups, event planners, retail and specialty stores. Your registration will be approved if your business is verified legitimate by providing a Tax ID/EIN and a your State Resale Certificate or appropriate business certification.

In-stock items ship within 2 weeks. Many products are made-to-order and require more production and shipping lead time, which can be 1-3 weeks. Custom order lead times will be provided with the quote.

New Growth Designs does not provide installation services, but we can give some helpful tips to install our products.

Here is the link to our installation page.

Our floral and greenery products are assembled by hand. Each piece is unique and there may be minor differences from the image shown online and the product you receive. We may make substitutions of flowers or containers as needed due to supply. We also revise items occasionally, and photos may not always immediately reflect all changes.

We do not allow New Growth Designs or Enduraleaf branded products to be sold on third party websites.

We do work with approved vendors who would like to offer a curated selection of our products on their websites.

Contact us for details.

Orders ship FedEx Ground or Motor Freight prepaid (we shop for best rates). Tracking is provided with the final Invoice so you can track and communicate with the carrier if necessary. You may specify your own carrier (if they service our location). Your account number will be required.

Estimated shipping costs are authorized at the time you place your order. The rate shown when placing your order may not be the final amount charged since we must pack the order before shipping can be accurately quoted. Final rates are usually equal to, or less than estimated. On occasion the rate may be higher than quoted. This could be in cases such as extreme oversize items, or for additional delivery services.

Final shipping costs will be charged with the order in total once it has been packed and invoiced.

Address changes or corrections, re-delivery, extra accessorial services required upon delivery (such as liftgate, appointment, etc.), will incur extra fees which will be charged to the customer.

Refused shipments are subject to a 20% restocking fee and freight charges both ways.

We are happy to ship product direct to your client or installation. In the Cart, before check out, click the box for “DROP SHIP”. We will ship the order without an invoice or other inserts.

The shipping amount authorized at check out is an estimate. Actual freight cost will be charged when your order is ready.

Shipping rates vary depending on order volume, item sizes, weight, delivery address, etc. We must pack your order before shipping can be determined. Our shipping manager will find the best carrier to ensure your order arrives efficiently and in perfect condition.

Most in-stock items will ship within 2 weeks. Many products are made-to-order and require more production and shipping lead time, which vary from 1-3 weeks. Custom order lead times will be provided with the Quote.

Items still in original packaging and cartons may be eligible for return within 60 days of receipt.

You will be responsible for return shipping charges and a 20% restocking fee.

Contact sales@newgrowthdesigns.com for Return Authorization. You will receive a RA number and instructions.

Custom or final sale items, International orders, and Holiday products after the season has passed, are not eligible for return.

Credit will be refunded to the original payment method, or placed on your account. If items require repair, or are damaged, the credit amount will be affected.

You may view our complete policy here: return policy.

We handle our products with meticulous care and inspect each item to ensure it meets our standards before it leaves the workshop. There will be variations in our hand-finished items, and we reserve the right to make substitutions as needed. Should damage or loss occur during transit, contact our team immediately (within 2 days of receipt) for resolution.

Fedex Ground damage: Email photos of the damaged item, carton and packaging to us. Hold on to the packaging until we advise.

Motor Freight damage or loss: Customers must inspect cartons/pallets before signing the delivery receipt. If cartons or pallets are missing, or there is visible damage to packaging (concealed damage is suspected), you or the delivery team should note any damage on the delivery paperwork. Take photos of cartons/pallet, any damaged contents and email to us with the delivery receipt.

Damage claims will not be honored if visible damage is not noted at time of delivery, if we are not notified upon receipt (within 2 days), or packaging is disposed of before notification.