FAQ


GENERAL QUESTIONS

Can I see pricing without registering?

Registering is a quick and easy process and is necessary to access pricing and online ordering.
 

Do I have to be a member of the trade to buy Products?

New Growth Designs sells strictly to members of the trade such as, but not limited to the following: designers, architects, landscapers, hospitality groups, event planners, and specialty stores. Your registration application will be approved if your business proves to be legitimate by providing a Tax ID/EIN and a Copy of your Resale Certificate.

What is your minimum order?

We do not have a minimum for orders, however we do offer quantity discounts on higher volume quantities. Please take note that on smaller quantity orders, your shipping percentage may be higher than on a larger volume order.

Why was my card charged more than my total?

Upon placing your order, we authorize your card for the total amount plus estimated shipping (~20%). You will only be charged the total order amount plus actual shipping charges, which are determined at the time of shipping.

Do you have a price list?

We do not have a running list of prices, but all of our prices and products are shown online. Prices are shown once you have registered and your application has been approved.

Do you have a catalog?

We do not have a full catalog with all of our products, but we do offer a catalog for our Enduraleaf® line. If you would like an Enduraleaf® catalog, please contact us. All of our products can be seen online.

Do you offer samples?

Yes, we offer cutting samples and many leaf styles free of charge. If you need a full size single product sample, we can provide you the sample at list price. Contact us to request a sample.

Are these the only size hedges available?

New Growth Designs can build custom-made frames, hedges and shapes using our Enduraleaf® boxwood greenery. Our shop constructs the underlying frame to your specifications, and then attaches our Enduraleaf® materials to the wood and wire structure. We also make sheets or "curtains" of boxwood in larger sections, for easy to mount "walls" of greenery. Designed for outdoor use, the foliage is rated to last in sun and weather exposure. If you or your client has an existing planter, we can probably build to fit. Feel free to contact us for more information!

How do I install your products?

New Growth Designs does not provide installation services, but we can give some helpful tips to install our products.

Here is the link to our installation page.

What is your return policy?

Here is the link to our return policy.

What is your privacy policy?

Here is the link to our privacy policy.

SHIPPING QUESTIONS

Will my order ship right away?

Lead time on most in-stock items is around a week. For items that are made-to-order, lead time can range from 1-3 weeks. Lead time for custom items such as hedges is around 3-5 weeks.

Can you give me a shipping quote?

Freight estimates can be provided at the customer’s request, but are not final. All orders are shipped freight prepaid unless the customer specifies otherwise and provides carrier account number(s). If an order is canceled after our warehouse has prepared the order for shipping, a 20% restocking fee will be charged to the original method of payment. It is the customer’s responsibility to request any freight accessorial services prior to shipment (e.g. lift-gate, appointment, inside delivery, etc.). Redelivery or any fees for accessorial services incurred after shipping will be charged to the customer.

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